Overview

At Grace Digital, we strive to ensure every customer is satisfied with their purchase.
If your product qualifies for a refund under our Return & Exchange Policy, we’ll process it quickly and transparently.

1. Refund Eligibility

A refund is issued only under the following conditions:

  • The product was damaged, defective, or incorrect at the time of delivery.
  • The customer returned the product in original condition with complete packaging and accessories.
  • The return request was made within the allowed period (3 days from delivery).
  • The product cannot be replaced due to unavailability of stock.

2. Non-Refundable Cases

Refunds are not applicable in the following situations:

  • Change of mind or customer dislike after use
  • Products damaged after delivery
  • Opened or used items (such as headphones, earphones, and cartridges)
  • Software, activation codes, or digital items
  • Clearance or discounted items (unless defective)

3. Refund Method

Once your returned item is received and inspected, the refund will be processed through one of the following methods:

  • Bank Transfer
  • Easypaisa / JazzCash / SadaPay / NayaPay
  • Online Payment Reversal (if applicable)

No cash refunds are provided for online orders.

4. Refund Timeline

  • After inspection and approval, the refund is initiated within 5–7 business days.
  • The processing time may vary depending on the bank or payment service used.
  • You’ll receive an SMS or email notification once your refund has been successfully processed.

5. Partial Refunds

In some cases, partial refunds may be granted if:

  • The product shows minor usage or missing accessories.
  • Only a part of the order was returned.
    Such refunds are determined after product evaluation by our team.

6. Canceled Orders

  • Orders canceled before dispatch are eligible for a full refund.
  • Orders canceled after dispatch will be refunded after deducting shipping or handling charges.

7. Shipping Cost Policy

  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • If you received a refund, the original shipping cost (if any) may be deducted from your total refund amount.

8. Contact for Refund Inquiries

If you have any concerns about your refund status, please contact our support team:

📧 gracedigital.pk@gmail.com
📞 0307-6868582
💬 WhatsApp Support Available