1. Introduction

At Grace Digital, your privacy and trust are very important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://www.gracedigital.pk/), make a purchase, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to process your orders efficiently and improve your shopping experience. The types of information we may collect include:

a. Personal Information

  • Full Name
  • Contact Number
  • Email Address
  • Shipping / Billing Address
  • Payment Information (only through secure gateways)

b. Non-Personal Information

  • Browser type and version
  • Device and operating system details
  • IP address and location (for analytics and fraud prevention)
  • Website usage data and browsing behavior

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Sending order confirmations, invoices, and shipment updates
  • Responding to your inquiries or support requests
  • Managing your account and preferences
  • Processing payments securely
  • Improving our website performance and product offerings
  • Sending promotional offers or updates (only if you opt-in)

4. Data Protection & Security

We take data security seriously.
All collected information is stored securely and protected against unauthorized access, disclosure, alteration, or destruction.
We use industry-standard security measures, including:

  • SSL encryption for secure data transmission
  • Verified payment gateways
  • Controlled access to customer information

Note: Grace Digital does not store or have access to your complete debit/credit card details. Payments are processed securely through verified third-party payment processors.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us:

  • Remember your login details or shopping cart
  • Analyze website traffic and visitor behavior
  • Personalize content and recommendations

You may disable cookies in your browser settings, but some website features may not function properly without them.

6. Information Sharing

We do not sell, rent, or trade your personal information.
We only share information with trusted third parties when necessary for:

  • Order fulfillment (courier and delivery services)
  • Payment processing (secure payment gateways)
  • Website hosting, analytics, or technical support

All third-party partners are required to keep your information confidential and use it solely for the purpose of providing their respective services.

7. Marketing Communication

If you subscribe to our newsletter or promotions:

  • You may receive occasional updates about new arrivals, sales, or offers.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
    We will always respect your communication preferences.

8. Data Retention

We retain customer data only as long as necessary to:

  • Complete the order and payment process
  • Meet legal and tax obligations
  • Provide after-sales or warranty support

Once data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction or deletion of your information
  • Opt out of marketing communications
  • Withdraw consent for data processing (subject to legal obligations)

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites or third-party services.
Please note that we are not responsible for the privacy practices or content of those websites.
We encourage you to review their respective privacy policies when visiting them.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect new laws, security practices, or business needs.
The updated version will always be available on this page with the revised effective date.
Continued use of our website after changes means you accept the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Grace Digital
📍 MPCHS, E-11/3 Markaz, Islamabad
📞 0307-6868582
📧 [email protected]
💬 WhatsApp Support Available