1. Introduction

Welcome to Grace Digital. By accessing or using our website (https://www.gracedigital.pk/), you agree to comply with and be bound by the following terms and conditions.
These terms apply to all visitors, customers, and users of our website.
If you do not agree with any part of these terms, please discontinue using our services.

2. About Us

Grace Digital is a trusted tech and stationery retailer based in MPCHS, E-11/3 Markaz, Islamabad, offering a wide range of products including computers, laptops, accessories, gaming gear, office and school supplies, printing, scanning, designing, and web services.

3. Use of Website

  • You must be at least 18 years old to make purchases or create an account on our website.
  • You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
  • Misuse of this website, including hacking, spamming, or data scraping, is strictly prohibited.

4. Product Information

  • We make every effort to display accurate product details, descriptions, and prices.
  • However, minor variations in color, packaging, or specifications may occur.
  • In case of pricing errors or incorrect product details, Grace Digital reserves the right to cancel or revise the order.

5. Pricing & Payments

  • All prices listed are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice.
  • Accepted payment methods include Cash on Delivery (as per conditions), Bank Transfer, Easypaisa, JazzCash, SadaPay, and NayaPay.

6. Orders & Confirmation

  • Orders are confirmed only after payment verification or order approval by our team.
  • We reserve the right to cancel any order due to stock unavailability, payment issues, or incorrect information.
  • Customers will be informed of any cancellation or delay via SMS, email, or WhatsApp.

7. Shipping & Delivery

  • Shipping timelines, fees, and coverage details are outlined in our Shipping Policy.
  • Once dispatched, Grace Digital is not responsible for courier delays or unforeseen circumstances beyond our control.
  • Customers are advised to verify product packaging upon delivery before accepting the parcel.

8. Returns, Exchanges & Refunds

  • Returns, exchanges, and refunds are governed by our Return & Exchange Policy and Refund Policy.
  • Products must be returned in their original condition with full packaging and invoice within the specified time period.
  • Refunds are processed only after product inspection and approval.

9. Warranty & After-Sales Support

  • Warranty coverage varies by product and is provided either by the manufacturer or Grace Digital, as mentioned on the product page or invoice.
  • Warranty does not cover physical damage, misuse, or unauthorized repairs.
  • Customers must retain the original invoice to claim warranty service.

10. Limitation of Liability

  • Grace Digital shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
  • We are not responsible for losses caused by third-party services such as courier companies or payment gateways.
  • Our total liability is limited to the amount paid for the product in question.

11. Privacy & Data Protection

  • We respect your privacy and protect your personal information according to our Privacy Policy.
  • Customer data is used only for order processing, communication, and service improvement.
  • We do not share or sell your data to third parties without consent.

12. Intellectual Property

  • All website content, including text, graphics, images, logos, and layout, is the property of Grace Digital and protected under copyright laws.
  • Copying, reproducing, or redistributing any content without written permission is strictly prohibited.

13. Promotions & Discounts

  • Promotional offers and discount codes are subject to specific terms and conditions.
  • Grace Digital reserves the right to modify or withdraw any offer at any time without notice.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Islamabad.

15. Updates to Terms

Grace Digital reserves the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page, and continued use of the website signifies your acceptance of the updated terms.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Grace Digital
📍 MPCHS, E-11/3 Markaz, Islamabad
📞 0307-6868582
📧 [email protected]
💬 WhatsApp Support Available