Overview

At Grace Digital, customer satisfaction is our top priority.
We want you to feel confident when shopping with us. If a product does not meet your expectations or arrives damaged, you may be eligible for a return, replacement, or exchange according to the terms below.

1. Eligibility for Returns & Exchanges

A return or exchange may be accepted if:

  • The product is defective, damaged, or incorrect upon delivery.
  • The product is unused, in its original packaging, with all accessories and manuals included.
  • The return request is made within 3 days of receiving the product.

Items returned without proper packaging, accessories, or invoice may not be accepted.

2. Non-Returnable & Non-Exchangeable Items

For safety and quality reasons, certain items are not eligible for return or exchange, including:

  • Software, digital products, and licenses
  • Opened earphones, handsfree, or headphones
  • Printer cartridges, toners, and ink bottles once unsealed
  • Used or physically damaged products
  • Clearance or discounted items (unless defective)
  • Custom-length cables or special-order products

3. Return / Exchange Process

Step 1 – Request a Return

Contact us within 3 days of delivery via:

Provide your order number, reason for return, and photos or videos showing the issue.

Step 2 – Product Review

Our team will verify your request and may ask for additional details or inspection.
Once approved, you’ll receive instructions on how to return the item.

Step 3 – Send the Product Back

  • You can return the item through any courier to our Islamabad store address.
  • Return shipping costs are borne by the customer unless the product is defective, incorrect, or damaged upon delivery.

Step 4 – Refund / Exchange

After we receive and inspect the returned product:

  • Replacement or exchange will be processed within 2–4 business days.
  • Refunds (if applicable) will be issued through the original payment method or via bank transfer within 5–7 business days.

4. Damaged or Incorrect Products

If your order arrives damaged, incomplete, or wrong, please notify us within 24 hours of delivery.
Include clear photos or an unboxing video showing the issue for quicker resolution.
We’ll arrange for a replacement or full refund at no extra cost.

5. Order Cancellations

  • Orders can be canceled before dispatch without any charges.
  • Once the order has been shipped, cancellation is not possible; it will instead follow the return process.

6. Refund Timeline

After receiving and inspecting the returned item:

  • Refund processing time: 5–7 business days
  • Refund method: Bank transfer, Easypaisa, JazzCash, SadaPay, or NayaPay
  • You will be notified via SMS or email once the refund has been processed.

7. Store Pickup Returns

If you collected your order via local pickup, you may return or exchange the product directly at our store within 3 days of purchase (with invoice and packaging).

Grace Digital
📍 MPCHS, E-11/3 Markaz, Islamabad
📞 0307-6868582
📧 [email protected]

8. Important Notes

  • Products returned without prior approval may not be accepted.
  • Refunds or exchanges will only be issued after quality inspection.
  • Repeated return requests or misuse of the policy may lead to restrictions on future orders.
  • Grace Digital reserves the right to modify this policy at any time without prior notice.

9. Contact Us

For any return or exchange inquiries, please contact our support team:
📧 [email protected]
📞 0307-6868582
💬 WhatsApp Support Available